FREQUENTLY ASKED QUESTIONS
How to create a account?
You can sign up clicking ‘Register’ at the upper right corner of your web browser. Once you sign up for an account, we will send you an automatic email of a random password, you can use it for resetting your log in password.
What are your minimum order requirements?
For designer’s collection and semi custom line, there is no MOQ, but price differs based on your order quantity.
How to choose my size?
Check your chest, waist and hip size and refer to the size chart in each product page to see which size fit you better. If you are not sure about the size, you can leave a note or send us email, our service will get back to you within 24 hours on the size recommendation accordingly.
How to edit the finalized design?
Click personal center,you can edit the design again in ‘my works’
How do I know the shipping fee?
Shipping cost depend on your order quantity and location starts from 10USD, if it is a big order, you can contact us to check the shipping cost first.
Can I return the item if not fit?
We accept 30 days return for the designer collection if the item is unworn and unwashed with the original label and stickers on.
If the item is arrived broken or there are quality issues, please also contact us for an exchange or refund.
For the custom line, as long as the design and size are confirmed, we don’t accept any refund or exchange except for the quality problem.
Contact us any time if you have questions or concerns. Please email email@example.com